Released on = June 19, 2006, 2:38 am

Press Release Author = xceed ccontact center

Industry = Telecommunications

Press Release Summary = June 12, 2006 - Middle East Contact Centre World 2006 Forum
Award's Gala Dinner was held on June 11th at the Fairmont Hotel in Dubai, announcing
the winner of the Call Centre Outsourcing Service Provider (OSP) of the Year. This
award went to Xceed Contact Center

Press Release Body = Xceed Contact Center WINS the
Outsourcing Service Provider (OSP) of the Year Award

June 12, 2006 - Middle East Contact Centre World 2006 Forum Award's Gala Dinner was
held on June 11th at the Fairmont Hotel in Dubai, announcing the winner of the Call
Centre Outsourcing Service Provider (OSP) of the Year. This award went to Xceed
Contact Center, located in Cairo Egypt. The award was presented at a special gala
dinner that forms part of this year's Middle East Contact Centre World 2006 Forum
from June 10 - 13.
INSIGHTS were very pleased with the number of entrants for this year's competition.
Dominick Keenaghan, president of event organizers INSIGHTS commented, "This was not
the first time that the region has seen such industry awards but this was, by
design, the most challenging and stringent award process the regional industry has
ever seen."
Due to the high quality of entries, the competition process mandated that a maximum
of 3 entries be nominated for each category. The ultimate decision was without a
doubt a "painstaking efforts from INSIGHTS consultants and the judging panel."
Dr. Adel Danish, Chairman and CEO of Xceed stated, "With winning this award, Xceed
affirms its ongoing commitment to delivering high quality service and value-added
processes to its regional and global clients, which include some of the world\'s
largest and most respected companies, while continually Xceeding client
expectations."
Over the past year, Xceed Contact Center has obtained a large amount of exposure
globally, and has become recognized for the outstanding customer service and
performance it provides to clients worldwide. Xceed has been building up to this
achievement throughout the years since its inception in 2001. With diversifying its
client list from around the world, it also brings a strong sense of world-class
outsourcing services to the industry.
Xceed's vision is coming more and more into action day by day, "To be the premier
Egyptian company, operating globally, providing world-class Business Process
Outsourcing services". Xceed now operating globally with footprints in Cairo and
Dubai, and other countries are yet to come in the near future. "We will see not
only Xceed offices and new business units but also multi site contact centers
operated by Xceed in Cairo and other countries" notes Xceed's Vice President
Strategy & Business Development, Mr. Ahmed Refky. This year Xceed established a
sister company called "Xceed Professional Services", located in Dubai providing
leading customer centric consulting and professional services. Xceed has also kicked
off the project of establishing Xceed's second site in Cairo that is scheduled for
completion by mid 2008.
In addition, Xceed is the first and only Customer Operations Performance Center
(COPC-2000®) to be certified in Africa, Middle East, and the Southern European
continent. The certification conferred by the Customer Operations Performance
Center (COPC) Inc., certifies that Xceed Contact Center customers receive prompt
professional information support and services. Xceed received its certification
after completing the certification audit by COPC international on Dec 14th, 2005.
Xceed met all 34 requirements and demonstrated a high operational performance in
planning, service, quality and efficiency. Certification to the COPC-2000®
Standards is a strategic step toward Xceed becoming the premier Egyptian provider of
world-class business process outsourcing services for global clients. Xceed
succeeded in securing its COPC certification in just seven months, a major
achievement as the average time for certification is 12 months.
# # #
About Xceed Contact Center:
Xceed Contact Center is one of the largest contact centers in Africa and the Middle
East with a capacity of 1,200 seats. Xceed provides business process outsourcing
services to commercial and government clients, including a number of offshore
Fortune Global 500 companies around the world like Microsoft, Oracle , General
Motors, and many more. It currently manages programs for clients covering more than
12 countries in 9 different languages. Xceed Contact Center is the first and only
COPC 2000 certified contact centre in Africa, Middle East, and Southern Europe.


Web Site = http://www.xceedcc.com

Contact Details = Heba Shabana
Marketing Communication Specialist
Xceed Contact Center
Tel:+202-7763016
Fax:+202-7763001
Address: Smart Village, km28 Ciaor-Alex Road ,Cairo-Egypt